CareersTelemarketing Team Leader

Telemarketing Team Leader

JOB DESCRIPTION

1. Team Performance Management:

  • Monitoring call time, call quality to control the show up and revenue targets
  • Distributing lead resources equitably to each employee
  • Responsible for the team's sales by day, week and month; Motivate and manage each employee to achieve monthly targets.
  • Plan the work in phases and report to the Division Manager on the results and daily activities of the Team.


2. Team Management & Development:

  • Do daily team’s briefing to TMK Agent to ensure team & individual hit daily target of shows & sign
  • Check in and manage working time for team
  • Manage the assigned team’s performance
  • Training and developing staff skills
  • Motivate spirit and develop employees

Other jobs according to the specific requirements of the Company.

JOB REQUIREMENT

  • Problem-solving skills to support team members when having difficulty in calls.
  • Ability to self-motivate and take initiative in work.
  • Enthusiasm, dynamism, perseverance, honesty, and good teamwork.
  • Resistant to high pressure at work.
  • Reporting analysis skills.
  • Good office skills.