Telemarketing Team Leader
JOB DESCRIPTION
1. Team Performance Management:
- Monitoring call time, call quality to control the show up and revenue targets
- Distributing lead resources equitably to each employee
- Responsible for the team's sales by day, week and month; Motivate and manage each employee to achieve monthly targets.
- Plan the work in phases and report to the Division Manager on the results and daily activities of the Team.
2. Team Management & Development:
- Do daily team’s briefing to TMK Agent to ensure team & individual hit daily target of shows & sign
- Check in and manage working time for team
- Manage the assigned team’s performance
- Training and developing staff skills
- Motivate spirit and develop employees
Other jobs according to the specific requirements of the Company.
JOB REQUIREMENT
- Problem-solving skills to support team members when having difficulty in calls.
- Ability to self-motivate and take initiative in work.
- Enthusiasm, dynamism, perseverance, honesty, and good teamwork.
- Resistant to high pressure at work.
- Reporting analysis skills.
- Good office skills.