Tại sao chọn WSE? 8 lý do chọn WSE Phương pháp học Về Wall Street English Phương thức thanh toán Đặc quyền học viên Chứng chỉ quốc tế Số liệu về Wall Street English Chương trình học Tổng quan Chương trình học mới IELTS Preparation IELTS Bridge Khóa học VIP Tin Tức Sự kiện Social Club Miss Universe Việt Nam 2017 Free Tests Thư viện Blog Tài liệu miễn phí Học Viên Learn And Win Digital Books Lợi ích đặc biệt Ứng dụng WSE VN Giới thiệu bạn cùng học Liên hệ Đăng Ký Trung tâm Đặt lịch kiểm tra trình độ Tuyển dụng wsewse093 111 2288bannerTrang chủFree testTiếng anh cho người đi làmTrang ChủFree testTiếng anh cho người đi làmKiểm tra kĩ năng đàm phán qua điện thoạiKiểm tra kĩ năng đàm phán qua điện thoại When you receive a phone call from a customer: Hello, this is ABC. How can I help? Hello. Who is speaking over there?Hello. What do you want?Hello, have a nice day! When the receptionist asks if you would like to “take a call”, what does that mean? She is asking if you want to make a call.You have a phone call. You are given a new phone.You should reject a call. When you introduce yourself on phone: Hi. Do I need to introduce myself?Hello. Who’s speaking?Hi. May I ask if your company has a private line?Hello, I’m Nguyen from ABC. I’m calling about a new project. When you ask the receptionist to direct your call to someone: I’ve heard that the head of the marketing department wasn't availabe to talk to.Please put me through to your manager’s voicemail.I’d like to speak to the person in charge of an upcoming event.I want to complain about your service. Could you tell me whom I should call? When you are asked to forward the call to someone who is not available: I’m afraid she is out today. Can I take a message? He’s in a meeting. Call back later, okay?Who are you to ask to speak to the director?Please hold and I’ll put you through. Your customer gave you some important information, but you couldn’t hear what they said: I’m sorry, you're speaking so quickly that I can't understand anything you're saying. I’m afraid I missed that. Could you please repeat what you said? I’m sorry, your phone must be out of order.Can we talk about this later? When you want to know the caller’s name: Can I make sure you got the message?Who’s calling, please? Who are you looking for, please?Can I take a minute to ask your name? When you are informed that you called the wrong department: I’m sure I dialled the right number.You’d better check that I have the right number.How can I find out the right number to call?Could you please put me through to the person responsible? After politely greeting your partner, you want to get down to business: I’m just calling to see if you’d like to set up a meeting.So that’s enough of the greetings, we should move on now.I think it's high time we talked about a more formal meeting.Do you really know what we are talking about? You want to suggest changing the date of an appointment: I think I will send you an email to confirm my schedule. I’m afraid I can’t make it on Monday. How about Tuesday?I’m so busy on Monday. I have lots of things to do. I don’t know when I will be available to talk. I will call you back later. After drawing conclusions on the phone, you want to sum up the key points: So, when will the meeting take place?Could you please repeat the whole plan once more?I think an email would be better.Let me make sure I’ve got this straight… When you end a call with your business partner: Let’s call it a day. Sleep tight.Let's wrap it up. Goodbye. Be sure to contact me if you have any more questions. Do you want to go to the cinema with me tonight?Vui lòng điền thông tin dưới đây để xem kết quả của bạn.Tên đầy đủ :Email:Điện Thoại :Độ tuổi16 - 20 tuổi21 - 25 tuổi26 - 30 tuổi31 - 35 tuổi36 - 45 tuổi46 - 55 tuổi56 - 65 tuổiTrên 65 tuổiDưới 16 tuổiBạn đang sống tạiTP. Hồ Chí MinhKhác Bạn có muốn nhận tư vấn miễn phí để cải thiện trình độ tiếng Anh? Có Không KIỂM TRA NHANH TIẾNG ANH CỦA BẠN!