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Skill 1: WRITING CV/ RESUME

1. What should be most prominent on your resume?

  • A. The title “C.V.” or “Resume”
  • B. Your name
  • C. The title of the job you are applying for
  • D. The name of your contact at the company

2. In the first section of your resume, you need to set out your objective. A good objective will be:

  • A. Specific and tailored to the job you are applying for
  • B. About your ideal position, even if that is not what you are applying for
  • C. Non-specific, so you can apply for any position
  • D. Creative, imaginative and witty

3. I should start all bullet points in the section of “Working Experience” with...

  • A. Responsible for...
  • B. A verb, such as, 'managed...'
  • C. I...
  • D. None of the above

4. You've had a wide variety of jobs in the past. Which past employment should you include on your resume?

  • A. Every job including work experience and agency jobs, in order of relevance
  • B. Full-time jobs only, in chronological order
  • C. Full- and part-time jobs, in reverse chronological order
  • D. Last job only

5. There's no need to put references on your resume, but you should _____ ?

  • A. use your Uncle Bill and an old friend as references
  • B. put some names down anyway
  • C. ask some people if they will provide references for you in the future
  • D. not worry about references yet
Skill 2: COMMUNICATION

1. The best email subject line to inform a meeting is…

  • A. Monthly sales meeting is on tomorrow at 9:30
  • B. Meeting
  • C. Sales meeting arrangements
  • D. (no subject)

2. If you didn't know the recipient's name, how would you address the person?

  • A. Dear Mr/Mrs.
  • B. Dear Sir or Dear Madam.
  • C. My dear.
  • D. Hello.

3. What would you say in the opening part of a formal letter?

  • A. Talk about the weather
  • B. Ask the recipient about his work
  • C. Ask the recipient if he’s waiting for your letter
  • D. Inform the recipient why you are writing the letter.

4. To “take the minutes” in the meeting means?

  • A. To make sure the meeting finishes on time
  • B. To write down what time the meeting starts and finishes
  • C. To write down who says what in the meeting
  • D. To finish the meeting

5. In a business meeting, your new idea for a great product was ‘shot down’. What happened?

  • A. It was rejected.
  • B. It was accepted by the boss.
  • C. You should prove that your idea would be successful
  • D. It was written down for later consideration.
Skill 3: NEGOTIATION

1. Which of these will NOT help you in your salary annual review?

  • A. Only talk about your desired salary
  • B. Be friendly and empathetic
  • C. Listen well
  • D. Smile and use positive body language

2. Before entering into a serious negotiation, what should you do?

  • A. Go to the library and read up about negotiating
  • B. Research the other person to find out their needs, strengths, and weaknesses
  • C. Nothing - everything can be done on the day
  • D. Have a big meal and get a good night's sleep

3. Which negotiation style is the best for ensuring a win-win outcome?

  • A. Being highly assertive
  • B. Being neither assertive nor co-operative
  • C. Being highly co-operative
  • D. Being both assertive and co-operative

4. Which of these is a common negotiation mistake?

  • A. Listening to the other person
  • B. Rushing into making a decision
  • C. Being open-minded
  • D. Checking all the facts before making a decision

5. How do you approach your client to make your meeting as productive as possible, if he’s angry and difficult to talk to?

  • A. In a stern voice, remind your client that there is an appropriate manner
  • B. Reschedule the meeting.
  • C. Push forward with the meeting and make the best of the situation.
  • D. Acknowledge that they are upset and ask them what is bothering them.
Skill 4: PRESENTATION

1. Before writing a presentation, what should you consider?

  • A. The cost of giving the presentation
  • B. The overall aim of the presentation
  • C. The time of day you will be giving it
  • D. How you will reach the venue

2. Which of these is NOT a way in which you can be more assertive when giving a presentation?

  • A. Being direct and keeping to the point
  • B. Letting your emotions govern your reactions
  • C. Standing up for yourself
  • D. Speak loudly, slowly and clearly

3. While giving your presentation, how might you improve the way you are speaking?

  • A. By varying your pitch and volume to emphasize certain parts of the speech
  • B. By talking quickly so people feel pumped
  • C. Using jargon
  • D. Directing your voice primarily at those sat near the front

4. Choose the best word or phrase to fill in the gap: Good morning everyone and welcome. Today __________________________ living in the country.

  • A. This is about
  • B. I'd like to talk about
  • C. First of all
  • D. Above of all

5. What is an English phrase that you could use at the end of your presentation to check for understanding?

  • A. Are there any questions?
  • B. Please save your questions for the end.
  • C. How may I help you?
  • D. Let's move on.

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