Online EC

Job Content

Demonstrate high degree of understanding of WSE product and method
Master presentation skills in compliance with WSE training provided
Personalize the conversation with the prospect depending on his / her persona, and involve 3rd party decision maker as required
Master the treatment of objections from prospects
Develop strong closing skills in order to help the team meet the sales milestones and target
Respond promptly and professionally to all email, phone and other inquiries received from customers
Be fully committed to supporting sales milestones and target as well as their minimal sales requirements
Thrive to always achieve the highest level of performance individually as well as for the center
Track and document calls and sales
Adapt to the sales presentation delivery method & gain trust over the phone and instant messaging.

Plan the renewal pipeline with the coach team at each beginning of the month and define a strategy for each student
Plan the new students list at the beginning of the month
Plan the schedule of the advising sessions ahead of time and ensure that all sessions are attended in coordination with the coach team while abiding to the defined strategy
Be prepared for each advising session and be clear about the objective of each meeting
Ensure that new students are on-track, satisfied and tactfully prompt for referrals to join the school with them
Always maintain a good relationship with the student body across all the steps of the learning journey, as well as with the service team in the center (in-center & online)

Prepare personal sales plan and objectives at the beginning of each month an obtain the validation for the Center Head of Sales on the individual plan
Always prioritize the schedule set with existing students before accepting an appointment with a prospect
Consistently follow-up with prospects and make subsequent appointments with prospects
Rigorously update accurate prospect and student information in the CRM during and after each interaction
Establish a strong daily work routine to maximize sales activities across all online channels
Attend training and coaching sessions that are organized for the role

Premium sales and service experience
Service-oriented mindset
Professional appearance, confident attitude and great interpersonal skills
Solution-driven mindset and strong negotiation skills
Able to present idea convincingly with high level of energy and positivism
Ambitious, competitive and driven with a hunger for success and clear goals
Minimum of 2 years of sale experience, preferably from the education, insurance, hospitality, automotive or fitness sectors
Stellar communication skills, both in English and Vietnamese
Eager to work collaboratively with colleagues to achieve success as a team
Ability to engage with prospects even in virtual setting
Experience with Instant Messaging technology preferred
Strong ability to build trust and to provide high quality level of care
Able to work under pressure with flexible hours including evenings and weekends to meet and exceed sales targets