Rules & Regulations - Wall Street English Vietnam

Rules and Regulations

1. WSE reserves the right to suspend the Student from using the Service and/or terminate the Contract (without refunding any amount already paid) in the event that the Student commits any act that seriously affects the rights or interests of WSE, the center, the class or other students, including:

Affecting the reputation and honor of WSE and WSE’s centers;
Obstructing the normal conduct of the class;
Affecting the security and order in the classroom or within the center;
Using violent language and/or behavior in the classroom or within the center;
Insulting or threatening teachers, WSE employees and/or other students in the classroom or within the center;
Committing illegal acts in the classroom or on the center;
Any other act mentioned in the rules and regulations as resulting in suspension of the Service or termination of the Contract.

The application of a temporary suspension or termination of the Contract will be carefully considered by WSE on the basis of considering the interests of the Student and the overall interests of the class and the center.

2. In the event that the Student fails to comply with any of WSE’s rules and regulations, WSE reserves the right to take necessary measures to stop the violation and prevent it from happening again.

Please do not leave your belongings unattended. Wall Street English will not be responsible for loss or theft of personal property.
Show respect for all staff and students by acting and dressing appropriately.
Violent behavior or threatening language will not be permitted.
Inappropriate public displays of affection are prohibited.
Students are restricted to enter “Staff only” areas.
Spitting, littering, smoking, or drinking alcohol is strictly prohibited in the center.
Students are prohibited from causing damage to the facility or Wall Street English property.
It is prohibited to use mobile phones or computers when a staff member deems the device to be a disruptive inﬂuence.
No full meals or smelly foods are allowed in the center.
No speaking loudly in the Speaking Center or while classes are in session.
No drugs, weapons or items capable of inﬂicting harm are allowed in the center.
Mobile phones are not allowed in any classes without the expressed consent of the teacher.
Using social media or playing games in the Learning Center is not permitted.
During public holidays, only online classes and ML and DW are accessible for the Student.
The Student ensures that the Student shall have all the necessary electronic equipment and a stable internet connection with an appropriate speed for online learning according to the Minimum Technical Requirements specified on WSE’s websites. WSE will not be responsible if the Student cannot receive the expected learning experience due to the Student’s inability to meet those minimum technical requirements.
Guests are required to wait in the reception area unless they are joining Social Clubs or center events.

Rules and regulations to ensure Good Study Habits:

Speaking English is strongly encouraged at all times.
Always follow the WSE Good Study Habits as advised by WSE Staff.
To join Encounter Classes, students must follow the WSE lesson completion recommendations.
To ensure learning quality and maintain good study habits, the minimum interval between Encounter Classes is 10 days.
When the Student has scheduled an Encounter class, the Student must attend such class at the scheduled time. If the Student needs to change or cancel a scheduled Encounter class, it must be done at least 24 hours before the scheduled start time. If the Student does not attend the scheduled Encounter class or cancels the class less than 24 hours before the scheduled start time, the number of SC/CC classes of the Student’s current level shall be reduced by one SC/CC class.

Minimum Technology Requirements

General Requirements

Internet connection which allows downloads of 1 Mbps
Email Address
Computer or Tablet should have full internet access without limited by a proxy or firewall for the WSE’s sites

Core Course and Digital Classroom

Video Display

1024 x 768 or higher resolution is recommended

Browser Support

Highly Recommended: Google Chrome latest version

Support in: Edge latest

(Note: Users can access Core Course alone in both Firefox and Safari browsers. But if they want to join a Session in Digital Classroom, they should use Google Chrome or Edge browser. Digital Classroom won’t function in Firefox and Safari browsers)

Computer and Peripherals

Highly recommended to use PC/Laptop with 2GB RAM along with external speakers, inbuilt mic, or headset with integrated microphone and/or internal and external camera

Pop Ups and Permissions

Allow pop-up windows from all WSE’s sites [at Browser]
Allow access to the microphone and camera when asked from the wallstreetenglish.com domain [at Browser]

Operating Systems

Microsoft Windows 7
Microsoft Windows 8 or 1
Microsoft Windows 10 or later
Mac OS X 12.6 or later
Keep Operating Systems up to date

Learn English and Digital Classroom App

iOS: iOS 11 or later [iPhone/iPad]
Android: Android 8 or later
General Phone and Tablet, regardless of Operating System: Allow ”User Permission” that is related to Camera and Microphone