Job Category: Sales Support
Job Type: Full Time
Job Location: Head Office
Report To: CEO
Experience: 3-5 Years of related experience

Key Purpose of the Job:

The Business Analysis Manager uses technical and organizational skills to identify possibilities for improvement within the business structure and implements systematic solutions. Through observation of company practices the Business Analysis Manager must determine what both individuals and departments can do to be more effective. The Business Analysis Manager has knowledge that encompasses accounting, business intelligence, information technology and software, as well as detailed knowledge of labor positions and managerial positions. The Business Analysis Manager are also responsible for translating the user’s needs into technicalities that can be implemented into improving the company systems while also acting as a filter in determining what is truly needed in terms of technical configuration or development.

Essential duties and responsibilities

Process Management and Continuous Improvement

  • Set-up a repository in Microsoft Teams for process design and other repository and manage the access while protecting the information of the organization
  • Work in collaboration with the executive level, functional management and third parties to identify business and systems process improvement opportunities
  • Develop business and systems process designs while using the appropriate software (likely Lucidchart) and ensure clear referencing and appropriate user permission access
  • Maintain the business and systems processes design, configuration parameters and business rules documented and updates at all time in the appropriate repositories

System Configuration and Development Requirements

  • Develop a formalized and documented request management channel between the Business Analysis and Software & Analytics functions
  • Manage the priorities and requests to the Software and Analytics team with respect to systems process implementation, system configuration and platform integration as per designs
  • Follow-up on the progress of the system configuration and development, if any development required
  • Design and manage the user access permissions in the systems across the organization

Business Intelligence and Reporting

  • Capture the business intelligence requirements from other functional managers across the organization
  • Advise and support the functional management with the design of reports and dashboards they need
  • Determine the relevant business intelligence platform within the ecosystem for each reports / dashboards
  • Coordinate the technical configuration and / or development of the reports and dashboards
  • Minimize reporting duplication and ensure reporting accuracy and consistency across all reports and dashboards
  • Manage the user access to reports and dashboards while protecting the information of the organization
  • Prepare other ad-hoc reports when required while identifying opportunities for efficiency and automation

Managerial Support

  • Support the executive level in the preparation and execution of some key meetings or activities, such as management meetings, monthly target setting or budget preparation

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

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