Staff Spotlight: Nguyen Thi Thuy Trang
- What is your name and what do you do here at Wall Street English?
I’m Nguyen Thi Thuy Trang, or Taylor. I’m Deputy Service Manager at our Le Quy Don center.
- How long have you worked for Wall Street English?
I’ve been with Wall Street English for more than 5 years now.
- Can you describe a typical day for you at Wall Street English?
Every day for me is a day full of things to do and people to meet. As we focus on putting our students at the center of everything, I need to ensure every decision we make will always result in the students successful long term learning experience and outcome. This requires training, coaching and observing of staff performance, from teachers to personal academic coaches.
- What do you enjoy most about your job?
This job helps me focus on my values and realise my potential. As an individual who always loves learning, helping others, and improving myself this job never fails to surprise me. It also allows me to greatly influence our students, in terms of directly and indirectly contributing to their success, as well as helping them to achieve their English speaking goals. Seeing students improve day by day, breaking their comfort zone and become more confident in communicating in English has always fired up my passion for education and customer service.
- What is something challenging about your job?
Being a manager is not easy, especially at the biggest Wall Street English center in Vietnam. Different challenges arise every day. I always need to fulfill and balance educational needs with customer service expectations to bring out the best outcome for everyone involved: students, teachers, coaches, other teams. Working with all these people is amazing but also requires a high level of knowledge and understanding to guide and support my team and my students.
- What advice would you give to someone on their first day at WSE?
The beginning is always hard, especially for a school that requires a high level of talent and capability like Wall Street English, but once you got through the first day, there will be many doors full of opportunities for someone who loves learning and wants to improve themselves and help others.