Software Support
JOB DESCRIPTION
Power Apps escalation support for end-users
- Assist Power Apps end-users in their daily operations
- Resolving end-user complaints quickly and efficiently
- Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues
- Meeting with teams to help them analyze business trends
- Work with team members to solve the big impact issues
- Monitor data and verify the accuracy
Responsible for preparing user training material and guidelines
- Develop training manuals on how to use Power Apps
- Provide support & guidance to colleagues and customers that use the Power Apps, including the Training team
- Ensure clear and referenceable configuration documentation
JOB REQUIREMENT
Required Competencies
- Bachelor’s degree in Information Systems or Information Technology or relevant majors
- Be able to document case resolution to facilitate knowledge sharing with team members
- Must be able to work independently and be team-oriented, reliable, and dependable
- Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)
- Power Apps knowledge, API is plus
Benefit
- Competitive salary
- Free access to our Wall Street English course
- Annual Leave of 15 days & Premium Healthcare
- Quality facilities and teaching resources
- Dedicated academic management team support and training