Reception Officer

Job Description

1. Receive prospects and arrange meetings while managing the center hotline

- Warmly welcome and deliver excellent customer service to everyone visiting the WSE center, connecting them to the appropriate staff

- Collect and file the information of prospective students, arrange meetings with the Educational Consultants while complying with the online show distribution rules

- Enter the collected information correctly into the CRM system, creating system accounts for new prospective students as necessary

- Support prospects & students to accomplish the Online Placement Test

- Handle incoming calls when needed and take action as necessary

- Support Coach team by entering lead data into the system for DSF and Referrals

- Handle guest registration for online sales & marketing events

2/ General Admin

- Ensure that the center is opened and closed in line with the operation hours every day

- Receive, deliver and manage materials

- Order, receive and manage general purchases for the center

- Support staff in the center for color printing for documents such as Learning Certificates, event posters etc.

- Manage general assets at the center such as the computers, sound system and be the point of contact for their maintenance with Head Office

- Channel the center’s facility management requests to the Facility Management HQ team and support as required

Job Requirement

- Demonstrate intermediate fluency in English (WSE Level 8+)

- Energetic, friendly and customer-oriented

- Computer literate and proficient with inventory control

- Passion for speaking English

- Willing to work in shift

Working Location

- District 7
- Tan Binh district
- Binh Tan district