Academic Coach - Wall Street English Vietnam

- Monitor and ensure students' learning success by coaching, motivating, and providing feedback based on the Wall Street English (WSE) Method.

- Plan study schedules, book classes, and meet students regularly to track progress and maintain engagement.

- Teach classes, workshops, and clubs to boost language skills while creating a vibrant learning atmosphere.

- Collaborate with teachers to address students’ weaknesses and maintain educational integrity.

- Use KPIs to identify and address early learning issues proactively.

- Handle class bookings and optimize schedules for assigned students.

- Provide tailored study advice and follow-up regularly, updating progress in the CRM system.

- Assist in planning and decorating events at the center and managing guest registration.

- Coordinate with marketing for event-related signage and implementation.

- Build strong relationships with students, maintaining trust and motivation throughout their journey.

- Address feedback, resolve complaints, and ensure students remain engaged and satisfied.

- Create a fun, total-English environment and proactively add value to students’ experiences.

- Partner with Educational Consultants to identify upselling and referral opportunities.

- Support contract renewals by showcasing students’ progress and setting appointments for discussions.

- Energetic, positive, friendly and professional.

- High level of emotional intelligence.

- Committed to inspiring and motivating people from a variety of backgrounds.

- Passionate about education, languages and providing excellent customer service.

- Driven by the improvement and success of your students.

- Growth-mindset oriented and committed to continual professional development.

- Be able to work in shift.

- District 3

- District 7

- District 9